Product support
Let’s get you
to the right place.
Choose your product below. You can contact us without signing in, whether you have a question or need help with an account.
Artists & communities
SAZZY.APP
Questions about artist accounts, fan memberships, purchases or using the platform? Start with the product’s help page, or send us a message below.
Football & strategy
FLEX Football
Questions about the game or a purchase? Send us a message below, or email support@sazzyapp.com.
Send a message
Tell us what you need.
Fill this in and we’ll reply by email. You don’t need an account, and nothing leaves this page.
Prefer email, or the form isn’t working? Write to support@sazzyapp.com.
A little guidance.
I can’t access my account.
Tell us which product you use, your account email address and the error you see. Include your browser or device type if you can. Never send a password, verification code or recovery code.
I have a billing or cancellation question.
Bought inside an App Store app? Apple handles those purchases, so refunds go through reportaproblem.apple.com and subscriptions are cancelled in your Apple Account settings — we cannot process either for you. Write to us if you are unsure what you were charged for, or if something in the app itself is wrong.
For everything else, include the product name, purchase date and an order or receipt reference if available. Do not send full payment-card details. If a receipt identifies another seller or billing provider, include its name so we can help you find the appropriate contact.
For a cancellation request, say which membership or subscription you mean. Cancelling a subscription and deleting an account are separate requests; tell us if you need help with both.
I want to request account or data deletion.
Our App Store apps let you start account deletion inside the app — that is the fastest route and needs nothing from us. For anything the app does not cover, or for a product you did not install from the App Store, use the form above (choose “Account or data deletion”) or email support@sazzyapp.com. Give the product name and account email, and explain what you want deleted. We may need to verify that the request concerns your account. Please do not send identity documents unless specifically requested through an appropriate process.
Deletion and retention depend on the product and the records involved. Ask us for the applicable product privacy information if you need help finding it. This page’s website privacy notice covers the corporate website.
What should I include when reporting a problem?
Describe what you were trying to do, what happened and approximately when it happened. A screenshot can help, but remove private messages, payment details and other sensitive information first. For FLEX Football, tell us where in the game it happened — the quarter, the formation or the play call you made.